Patient Hours Divided By Chair Hours = The Wrong Utilization Metric| iQueue for Infusion Centers

One way many centers calculate utilization is patient hours divided by chair hours which is a misleading way to measure utilization. There are several factors to consider when calculating your center’s utilization:

Patient volumes
Peak chair utilization
Patient hours
Percentage of days that you run out of chairs
Ability to absorb add-ons and other adverse events

In addition, it is important to keep in mind there are nuances that impact each of the above metrics such as your intake processes, nurse/chair resource alignment and many more.

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Presented By:

Chris Koh

Product Manager
iQueue for Infusion Centers