In the first three webinars of this series, we described the fundamental challenges faced by infusion centers across the country, outlined the basic operational factors causing these inefficiencies, and began a deep dive into how leading infusion centers are resolving those inefficiencies.

Most infusion centers measure chair utilization and available capacity for future growth incorrectly – the right way to calculate utilization and effective capacity is very nuanced. There are several key metrics related to volume, mix of treatments and appointment lengths, add-ons, no-shows, cancellation rate, early or late arrivals of patients, compliance to the optimal schedule (and dozens of other metrics) that can be automated and executed in a sophisticated manner in order to identify the root causes of operational problems and to pinpoint areas of potential improvement. The set of operational data to develop an initial assessment of the operational performance of an infusion center are fairly simple and well-defined.

Learning Objectives:

After this session, the participants will be able to:

  • Assemble the data required to conduct an intelligent diagnostic of the current state.
  • Understand the importance of getting schedulers to comply with the optimal schedule as best as they can
  • Appreciate the importance of fact-based root cause diagnostics in order to understand what happened on a specific day

Speaker Bio:
As the founder and CEO of LeanTaaS, Mohan has worked closely with dozens of leading healthcare institutions including Stanford Health Care, UCHealth, UCSF, New-York Presbyterian and more. Mohan holds a B.Tech from IIT Bombay, an MS in Computer Science from Georgia Institute of Technology, and an MBA from Stanford Graduate School of Business. He is on the Faculty of Continuing Education at Stanford University and UC Berkeley Haas School of Business. Mohan has been named by Becker's Hospital Review as one of the top entrepreneurs innovating in Healthcare.

Presented By:



Mohan Giridharadas

Founder and CEO, LeanTaaS