While COVID certainly drew attention to the challenge of managing inpatient capacity, effectively managing inpatient capacity has been a challenge on a daily basis whether operating under a crisis or not. Despite best efforts, managing capacity to get the right patients in the right beds in a timely manner is often a process involving: extensive efforts to compile reports, multiple meetings of reporting out with little time to troubleshoot, back and forth phone calls, and chaos. Join this session to hear how UCHealth’s Operational Intelligence joined forces with Capacity Management and adopted innovative inpatient capacity technology (during COVID). As a result, UCHealth staff has real-time data at their fingertips that predicts future admissions and discharges, balance beds across the network, hospital, and unit, and confidently make strategic decisions to get the right patient in the right bed at the right time. Speaker Information Isobel Handler, MBA, MHA Director, Operational Intelligence, UCHealth
Isobel Handler, MBA, MHA Director, Operational Intelligence, UCHealth
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Isobel Handler, MBA, MHA is a Director of Operational Intelligence at UCHealth where she develops system level analytics to support the COVID-19 pandemic response, vaccine distribution, ambulatory patient access, and inpatient capacity management, among other areas. Since joining UCHealth in 2017, Isobel has held various positions in clinical resource management, data analytics, and special projects. She has a Bachelor of Arts degree from Wellesley College and both an MBA and MHA from Cornell University.