How Novant Health was able to open a large infusion center with a small waiting room

Watch Novant Health’s nurse managers Lisa Rioux, RN, BSN, OCN, CRNI and Susan Perrella, RN discuss how iQueue for Infusion Centers was piloted at Novant Health’s Presbyterian Medical Center in Charlotte, NC to combat operational challenges during this on-demand webinar, How Novant Health Was Able to Open a Large Infusion Center With a Small Waiting Room.

Like most health systems, Novant Health’s branches struggled to align an unpredictable pattern of demand for appointments with a limited supply of physicians, staff, equipment, and infusion centers. The center was experiencing operational challenges, like:

• A daily “midday” crunch of high patient volume
• Lack of available resources
• Patient dissatisfaction due to high wait times
• Overworked nurses from patient bottlenecks

Hear about the steps taken to streamline their infusion center waiting room in order to quickly see patients using iQueue and walk away with next steps to replicate at your cancer program or practice.